Replacement Policy

While our Hotline Hair Ties have great strength and quality, sometimes mistakes can happen.

If your hair tie has a manufacturing defect and breaks or comes apart within the first 30 days of purchase, we will replace it for free.  


Simply email us with the following information so we can check your order:

+ Email Title: Replacement
+ Date of purchase
+ Purchase Venue (partnering retailer/boutique name, website, location, etc.)
+ A picture of which hair tie is broken and what pack it is from (to make sure we send you the accurate replacement)
+ Your shipping address


After we receive your email to, we will work on getting the replacement sent to you as soon as possible.